Refund Policy

Dolluzled Refund Policy

Thank you for shopping with Dolluzled! We strive to provide high-quality products and exceptional customer service. If you are not completely satisfied with your purchase, please review our refund policy below.

1. Eligibility for Refunds We offer a refund on items that meet the following criteria:

• The item is unused and in its original packaging.

• The item is returned within 30 days of the original purchase date.

• The item was purchased directly from Dolluzled (either online or in-store).

2. Non-Refundable Items Some items are not eligible for a refund, including:

• Customized or personalized products.

• Sale or clearance items.

• Digital products or services.

3. Refund Process To initiate a refund:

• Contact our customer service team at [email] or call [phone number] within 30 days of your purchase.

• Provide your order number, a description of the product, and the reason for the return.

• Once your request is reviewed, you will receive instructions on how to return the item (if applicable).

• Refunds will be issued to the original method of payment within 7-10 business days after receiving the returned item.

4. Shipping Fees

• The cost of return shipping is the responsibility of the customer unless the return is due to a mistake on our part (e.g., damaged or incorrect items).

5. Damaged or Defective Items If your item is damaged or defective, please notify us immediately. We will arrange for a replacement or a full refund at no extra cost to you.

6. Exchanges Exchanges are available on eligible items, subject to stock availability. If you'd prefer an exchange over a refund, please let us know when contacting customer service.

7. Contact Us For questions or assistance regarding refunds or exchanges, please reach out to our customer service team